CANCELLATION POLICY
WE GET IT. LIFE HAPPENS.
We know things come up. Kids get sick, work runs late, life happens.
When you book an appointment, that time is reserved exclusively for you. Last-minute changes often leave us with appointment time that can't be filled, which affects our providers and other patients waiting for an opening.
Every appointment is reserved specifically for you. Last-minute cancellations and no-shows prevent us from offering that time to another patient who may have been waiting weeks for an appointment.
Thank you for respecting our providers' time and helping us care for as many patients as possible.
To keep things fair for everyone, we have the following policy.
NO SHOWS
If you do not arrive for your scheduled appointment and have not contacted us to cancel or reschedule beforehand, your appointment will be considered a no-show.
No-shows will incur a $100 no-show fee.
Patients who repeatedly no-show or fail to communicate may be blocked from scheduling future appointments.
NEED TO MAKE A CHANGE?
No need to call us! You can cancel or reschedule your appointment 24/7 through your Client Portal using the link in your appointment confirmation or reminder email.
Once your appointment is within 12 hours, the Client Portal will no longer allow you to cancel or reschedule online. Any changes requested within that 12-hour window are subject to the $100 late cancellation fee.